Return and Exchange Policy
Gold Urban accepts returns within 15 days from the date the item is delivered.
If for whatever reason you are not satisfied contact us via live chat or at email@example.com to obtain a Return Merchandise Authorization and follow steps provided by the customer service representative. Customer will be responsible for return shipping.
Orders will eligible for returns if they are in original, brand new condition, unworn and with all the documentation and all original tags attached.
Please allow up to 2 weeks for your refund to be processed
Worn items and items returned without tags and original documentation will not be refunded. Customers will be charged an additional shipping charge to send items back to customer.
Orders over $300 are subject to a 20% restocking fee as many of these items are custom made to order.
Orders that are cancelled prior to shipment will be charged 20% Cancellation Fee.